Confident Conversations

Leading others is a rewarding journey filled with unique challenges and opportunities. Offered through Connect Hospitality Strategies, this training helps leaders gain skills when it comes to addressing performance or conflict. This accessible, supportive, and self-paced virtual training series is designed for leaders of all levels.

What You’ll Take Away

• Understand how to approach tough conversations with confidence
• Use empathy and listening to build stronger team relationships
• Learn how to coach instead of correct
• Give feedback that supports growth and motivation
• Understand the causes of conflict and respond with skill
• Stay calm and respectful when emotions run high
• Use easy tools to build a more positive and productive team culture

Who Should Attend?
This training is for anyone working in tourism who wants to grow their communication and leadership skills. Whether you're new to leading or have been doing it for a while, you'll find value in learning how to handle performance conversations and conflict in a healthy and respectful way.

Session Details
This initiative offers three courses that focus on strengthening your leadership skills through practical tools and real-world examples.

1. Challenging Conversations
Do conversations about performance or conflict feel awkward or confrontational? You’re not alone. Many leaders find these moments uncomfortable. By addressing conflict early and skillfully, you create a space where your team feels heard and valued — setting the foundation for stronger relationships and better results.

This 60-minute course will help you identify different types of challenging workplace conversations, clarify what you want to achieve before you start, develop active listening and empathy skills and learn practical best practices to build trust and improve workplace culture.

2. Performance Management for New Leaders
Sharing feedback with your team can be tricky. This course guides you to give coaching feedback that feels supportive and encourages growth rather than defensiveness. This approach helps your team feel valued and motivated, while also boosting business success.

In this 90-minute course, you will learn to understand why coaching is an effective leadership approach, use the quick 2-minute coaching model for timely feedback, and apply a simple team scorecard to focus on key skills and save time.

3. Conflict Resolution
This course gives you a foundation in understanding and resolving workplace conflict in a way that builds trust and strengthens teams. Improve your skills when dealing with angry or dissatisfied guests. Sharpen your ability to resolve conflict and increase customer loyalty.

In 90 minutes, you’ll explore how to recognize the root causes of conflict, choose the right response for different situations, stay solution-focused, even when conversations get tough and foster a respectful, resilient team culture.  You'll explore strategies to stay calm under pressure, manage emotions, and turn conflict into an opportunity for connection and growth.

Eligibility
Indigenous Tourism BC will cover the full costs of this training for eligible participants:

• Indigenous peoples (First Nations, Inuit, Metis) residing in BC
• Indigenous-owned tourism businesses (51%+ Indigenous ownership), and employees of
• First Nations-owned tourism businesses (51%+ First Nations ownership), and employees of
• First Nations Communities in BC

Prerequisites
This training is open to everyone, and you don’t need any previous leadership experience. However, people who are curious, open to learning, and interested in becoming more thoughtful and confident leaders will get the most out of the training. If you enjoy helping others grow and want to be part of a respectful, supportive workplace, this training will be a great fit.

Questions?
We would love to hear from you! Email [email protected]