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Navigating Cultural Diversity in the Workplace
Want to create more welcoming experiences for guests from every background? Learn how to build stronger communication and inclusive tourism workplaces with this practical, self-paced intercultural training.
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Supervisor Training
Ready to take the lead in tourism? The Supervisor Training course gives you the skills to manage teams, communicate effectively, oversee operations, and deliver top-notch service — all while promoting equity and safety. Built with industry experts, it’s your step toward confident, capable leadership in any tourism setting.
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Confident Conversations
Learn how to navigate tough conversations, give and receive feedback effectively, and handle conflict with confidence with this self-paced virtual training. Whether you're new to managing or looking to grow, you'll gain practical tools in performance management, conflict resolution, and communication.
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Cultural Safety
This training explores why being trauma-informed matters and how it connects to Cultural Safety. Through Canada’s colonial history and Indigenous teachings, participants gain practical steps to offer culturally safe, trauma-informed services.
Introduction to Equity, Diversity and Inclusion (EDI)
As the tourism and hospitality industry works to become more inclusive and culturally aware, Introduction to Equity, Diversity and Inclusion (EDI) for Tourism and Hospitality training helps individuals and organizations take important first steps. You’ll learn key ideas like equity, diversity, inclusion, bias, and microaggressions, and how to use inclusive actions in your daily work.
What You’ll Take Away
- See why EDI matters in tourism and hospitality
- Understand what equity, diversity, and inclusion mean
- Learn about different types of bias and how they create barriers
- Recognize microaggressions and other harmful behaviours at work
- Build skills to act in more inclusive ways
- Get tools to help deal with discrimination at work
- Know how to take first steps toward making positive change
Who Should Attend?
This course is for anyone working in tourism and hospitality who wants to learn more about equity, diversity, and inclusion (EDI). It is a good fit for individuals, teams, or organizations that want to create more welcoming spaces and provide better service to all people. You don’t need any previous experience with EDI – just an interest in learning.
Session Details
This training is online and self-guided through go2HR. You can learn at your own pace and choose when to do the course whether you can finish it all at once or complete it in smaller steps.
Eligibility
Indigenous Tourism BC will cover the full costs of this training for eligible participants:
- Indigenous peoples (First Nations, Inuit, Metis) residing in BC
- Indigenous-owned tourism businesses (51%+ Indigenous ownership), and employees of
- First Nations-owned tourism businesses (51%+ First Nations ownership), and employees of
- First Nations Communities in BC
Prerequisites
There are no requirements to join this course—just an interest to learn, reflect, and engage with the material. It’s designed to be easy to follow and welcoming for everyone, no matter your background or experience.
Questions?
We would love to hear from you! Email [email protected]