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Supervisor Training
Ready to take the lead in tourism? The Supervisor Training course gives you the skills to manage teams, communicate effectively, oversee operations, and deliver top-notch service — all while promoting equity and safety. Built with industry experts, it’s your step toward confident, capable leadership in any tourism setting.
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Front Desk Agent
Starting your career in tourism? The Front Desk Agent course gives you the tools to shine in a fast-paced, guest-focused role. Learn everything from reservations and arrivals to safety, sales, and service — based on national standards and built by industry experts.
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Serving It Right
Want to obtain certification to serve alcohol with confidence and care? Serving It Right gives you the essential skills and knowledge to keep your guests safe and your service legal - click to get certified and serve responsibly!
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Indigenous Ambassador
This in-house ITBC workshop is about the value of being an Indigenous ambassador, how to amplify your own Indigenous culture and how to introduce visitors to First Nations.
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SuperHost® Foundations of Service Quality™
Receive a comprehensive and practical introduction to customer service best practices, with a focus on good communication and conflict resolution.
Housekeeping Room Attendant
The Housekeeping Room Attendant course helps you build real skills for working in places that welcome overnight guests. You'll learn how to clean rooms properly, stay safe on the job, and make guests feel welcome and comfortable. This training is based on national industry standards, so it gives you what employers are really looking for.
If you’re interested in a career in hospitality, this course is a great place to start. It can help you gain confidence, open doors to jobs, and give you the skills to grow in the industry. You'll walk away with knowledge that can support you and your community through meaningful, steady work in tourism and customer service.
What You’ll Take Away
- Orientation to the housekeeping role
- How to create a welcoming guest experience
- Health and safety best practices
- How to keep guests and staff secure
- How to plan and organize your workday
- Cleaning tools and techniques
- How to clean guest rooms from top to bottom
- Laundry and property-wide cleaning basics
Who Should Attend?
This course is designed for those who want to grow their skills in hospitality, especially in hotel and guest services. Whether you're starting fresh or building on experience, this training supports your journey in an encouraging way.
Session Details
This is an online, self-paced course you can take on your own schedule. It takes about 8 hours to complete, and you can work through it in a way that fits your life and commitments.
Eligibility
Indigenous Tourism BC will cover the full costs of this training for eligible participants:
- Indigenous peoples (First Nations, Inuit, Metis) residing in BC
- Indigenous-owned tourism businesses (51%+ Indigenous ownership), and employees of
- First Nations-owned tourism businesses (51%+ First Nations ownership), and employees of
- First Nations Communities in BC
Prerequisites
There are no prerequisites – just a willingness to learn and grow. If you already know a bit about customer service, that will help you move even faster, but it’s not required.
Questions?
We would love to hear from you! Email [email protected]