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Supervisor Training
Ready to take the lead in tourism? The Supervisor Training course gives you the skills to manage teams, communicate effectively, oversee operations, and deliver top-notch service — all while promoting equity and safety. Built with industry experts, it’s your step toward confident, capable leadership in any tourism setting.
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Front Desk Agent Training
Starting your career in tourism? The Front Desk Agent course gives you the tools to shine in a fast-paced, guest-focused role. Learn everything from reservations and arrivals to safety, sales, and service — based on national standards and built by industry experts.
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Serving It Right
Want to obtain certification to serve alcohol with confidence and care? Serving It Right gives you the essential skills and knowledge to keep your guests safe and your service legal - click to get certified and serve responsibly!
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Conflict Resolution Training
Learn to manage conflicts by taking ownership and following up afterwards.
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The Value of Indigenous Tourism
This in-house ITBC training provides insights into sustainable and authentic Indigenous tourism in BC, its cultural impact and its economic value to First Nations.
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SuperHost Foundations of Service Quality
Receive a comprehensive and practical introduction to customer service best practices, with a focus on good communication and conflict resolution.
Indigenous Ambassador
The Indigenous Ambassador Workshop is an in-house workshop presented by Indigenous Tourism BC (ITBC). Together, we'll learn about the value of being an Indigenous ambassador, how to amplify your own Indigenous culture and how to introduce visitors to First Nations. Training includes these modules:
- The Indigenous Ambassador
- First Nations in BC and Cultures
- Indigenous Tourism Experiences and Protecting our Place
- Indigenous Tourism Visitor
- Helping Visitors Activity
Duration: 1 day, in-person interactive workshop
Audience: Indigenous peoples seeking to develop skills in tourism and hospitality
Group size: up to 20 people
Available upon request.
Apply Here
Apply Here