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Housekeeping Room Attendant
Ready to jumpstart your career in hospitality? This self-paced online course is perfect for anyone looking to shine in hotels and guest services. Learn how to clean like a pro, create welcoming spaces, and keep guests safe – all while building skills that open doors to exciting opportunities!
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Supervisor Training
Ready to take the lead in tourism? The Supervisor Training course gives you the skills to manage teams, communicate effectively, oversee operations, and deliver top-notch service — all while promoting equity and safety. Built with industry experts, it’s your step toward confident, capable leadership in any tourism setting.
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Front Desk Agent
Starting your career in tourism? The Front Desk Agent course gives you the tools to shine in a fast-paced, guest-focused role. Learn everything from reservations and arrivals to safety, sales, and service — based on national standards and built by industry experts.
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Serving It Right
Want to obtain certification to serve alcohol with confidence and care? Serving It Right gives you the essential skills and knowledge to keep your guests safe and your service legal - click to get certified and serve responsibly!
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The Value of Indigenous Tourism
This in-house ITBC training provides insights into sustainable and authentic Indigenous tourism in BC, its cultural impact and its economic value to First Nations.
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SuperHost® Foundations of Service Quality™
Receive a comprehensive and practical introduction to customer service best practices, with a focus on good communication and conflict resolution.
Indigenous Ambassador
This valuable workshop helps Indigenous people grow their confidence and skills in tourism and hospitality. As an Indigenous Ambassador, you will learn how to proudly share your culture and history with visitors in a good way.
This training supports you in becoming a strong voice for your community. You will learn through group activities, stories, and helpful tools to welcome visitors, protect your land, and celebrate who you are. By the end, you’ll feel more ready to speak about your culture, answer visitor questions, and represent your Nation with pride.
What You’ll Take Away
- What it means to be an Indigenous Ambassador
- How to speak about your Nation and culture with confidence
- Ways to welcome and guide visitors respectfully
- The value of Indigenous tourism for communities
- Tips to protect cultural knowledge and sacred places
- How tourism can support Indigenous stories and futures
- Hands-on activities to practice your new skills
Who Should Attend?
This training is for Indigenous Peoples who want to grow their skills in tourism and hospitality. Whether you're just getting started or already working in the field, this workshop will support your learning journey.
Session Details
This is a 1-day, in-person workshop that' delivered by-request and hosted by an ITBC team member. It’s interactive, welcoming, and designed for small groups of up to 20 people. You’ll learn in a group setting with activities, discussions, and shared stories.
Eligibility
Indigenous Tourism BC will cover the full costs of this training for eligible participants:
- Indigenous peoples (First Nations, Inuit, Metis) residing in BC
- Indigenous-owned tourism businesses (51%+ Indigenous ownership), and employees of
- First Nations-owned tourism businesses (51%+ First Nations ownership), and employees of
- First Nations Communities in BC
Prerequisites
There are no prerequisites. All you need is an open heart and a willingness to learn and share.
Questions?
We would love to hear from you! Email [email protected]