Managing Food & Beverage Operations

BCHA Fast Track Series: Facilitated by Theresa Ito, Chef Takashi Ito, Jennifer Woppenkamp from Blue Mountain Solutions on behalf of the British Columbia Hotel Association (BCHA).

Navigate the fast-paced F&B world with confidence. Covering profitability, service excellence, and operational reporting, this popular series is designed to streamline front and heart-of-house operations for measurable results. Perfect for chefs, F&B managers and directors, restaurant leaders, and team members involved in F&B service or operations management. This series is designed for F&B professionals within the accommodations industry, as it is primarily run for BCHA members, but it is also applicable to all F&B businesses.

Live workshops online, Wednesdays March 4th - April 8th, 2026 at 11:00 AM to 12:00 PM PST.

Mar 4 – Servicing the Guests
Mar 11 – Understanding F&B Reports
Mar 18 – F&B Profitability
Mar 25 – Communication to Connect
Apr 1 – Managing Guest Feedback
Apr 8 – Building High Performance Teams

Eligibility

Indigenous Tourism BC may cover the full costs of this training for eligible participants:

  • Indigenous peoples (First Nations, Inuit, Metis) residing in BC
  • Indigenous-owned tourism businesses (51%+ Indigenous ownership), and employees of
  • First Nations-owned tourism businesses (51%+ First Nations ownership), and employees of

Questions? [email protected]

Training Type
Online, Series, Webinar, Workshop
Training Category
Business Management, Customer Service, Health and Safety, Human Resources

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