-
Supervisor Training
Ready to take the lead in tourism? The Supervisor Training course gives you the skills to manage teams, communicate effectively, oversee operations, and deliver top-notch service — all while promoting equity and safety. Built with industry experts, it’s your step toward confident, capable leadership in any tourism setting.
-
Confident Conversations
Learn how to navigate tough conversations, give and receive feedback effectively, and handle conflict with confidence with this self-paced virtual training. Whether you're new to managing or looking to grow, you'll gain practical tools in performance management, conflict resolution, and communication.
-
Cultural Safety
This training explores why being trauma-informed matters and how it connects to Cultural Safety. Through Canada’s colonial history and Indigenous teachings, participants gain practical steps to offer culturally safe, trauma-informed services.
-
Introduction to Equity, Diversity and Inclusion (EDI)
This equity, diversity, inclusion (EDI) training helps individuals and organizations take important first steps. You’ll learn key ideas surrounding EDI, including bias, microaggressions, and how to use inclusive actions in your daily work.
Navigating Cultural Diversity in the Workplace
In the tourism industry, every interaction is an opportunity to connect across cultures. This course is designed to help you better understand cultural diversity and strengthen your intercultural communication skills. You'll learn how to recognize and respect cultural differences, avoid misunderstandings, and build more inclusive, welcoming environments for both visitors and coworkers. Through practical tools like the B.E.S.T. approach, you’ll develop the confidence to handle cultural challenges in the workplace and contribute to a tourism experience that reflects care, respect, and professionalism.
What You’ll Take Away
- Build foundational knowledge in intercultural competency
- Develop a common vocabulary at your workplace
- Strengthen your self-awareness and adaptability when working across cultures
- Learn the 'B.E.S.T. approach' when faced with tricky situations
Who Should Attend?
This course is ideal for those involved in Equity, Diversity, and Inclusion (EDI) initiatives within tourism and hospitality. Whether you're just beginning or expanding your existing knowledge, this training offers practical, supportive learning to help you create more inclusive and welcoming experiences.
Session Details
This is an online, self-paced course you can take on your own schedule. It takes about 1.5 hours to complete, and you can work through it in a way that fits your life and commitments.
Eligibility
Indigenous Tourism BC may cover the full costs of this training for eligible participants:
- Indigenous peoples (First Nations, Inuit, Metis) residing in BC
- Indigenous-owned tourism businesses (51%+ Indigenous ownership), and employees of
- First Nations-owned tourism businesses (51%+ First Nations ownership), and employees of
- First Nations Communities in BC
Prerequisites
There are no prerequisites – just a willingness to learn and grow in the EDI space. If you already know a bit about EDI, that will help you move even faster, but it’s not required.
Questions?
We would love to hear from you! Email [email protected]