-
Supervisor Training
Ready to take the lead in tourism? The Supervisor Training course gives you the skills to manage teams, communicate effectively, oversee operations, and deliver top-notch service — all while promoting equity and safety. Built with industry experts, it’s your step toward confident, capable leadership in any tourism setting.
-
Front Desk Agent Training
Starting your career in tourism? The Front Desk Agent course gives you the tools to shine in a fast-paced, guest-focused role. Learn everything from reservations and arrivals to safety, sales, and service — based on national standards and built by industry experts.
-
Food Safety: FOODSAFE, MarketSafe and ProcessSafe
Online food safety courses – FOODSAFE, MarketSafe, ProcessSafe, and Food Microbiology – are available as self-paced training. Designed for food workers, managers, producers, and processors, these courses cover safe handling, sanitation, food safety planning, and microbiology. Refresher and advanced certifications are also offered.
-
Remote and Wilderness First Aid
A specialized first aid course designed for those who work or play in the wilderness.
-
Marine Basic and Advanced First Aid
These intensive and interactive courses train people on how to react and improvise during time-priority and life-threatening marine emergencies.
-
BCHA Fast Track Series: Managing Crisis Communications
Prepare to face the unforeseen with resilience and professionalism. In this series, we equip participants with essential management and communication tools tailored to the unique crisis challenges of the hospitality sector.
Serving It Right
Serving It Right is British Columbia’s responsible liquor sales and service program created especially for people working in the hospitality and liquor service industry. If you’re involved in selling or serving alcohol, this course is a must - designed to support you in providing safe, legal, and respectful service to every guest.
This online course is here to empower you with practical skills and knowledge to handle alcohol service with care.
It covers important topics like:
- Recognizing signs of intoxication
- Understanding your legal responsibilities
- Helping reduce over-consumption of alcohol
- Preventing impaired driving
- Minimizing the risk of violence
- Avoiding sales to minors
- Knowing your duty of care both on and off the premises
- Creating and following responsible beverage service policies
- Understand your duty of care toward your guests
- Know your legal responsibilities when serving alcohol
- Be aware of how alcohol affects the body and behaviour
- Spot when someone may have had too much to drink
- Handle situations with care and professionalism
- Make safe choices when minors are involved
- Know how to say "No" to service when needed