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Housekeeping Room Attendant
Ready to jumpstart your career in hospitality? This self-paced online course is perfect for anyone looking to shine in hotels and guest services. Learn how to clean like a pro, create welcoming spaces, and keep guests safe – all while building skills that open doors to exciting opportunities!
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Supervisor Training
Ready to take the lead in tourism? The Supervisor Training course gives you the skills to manage teams, communicate effectively, oversee operations, and deliver top-notch service — all while promoting equity and safety. Built with industry experts, it’s your step toward confident, capable leadership in any tourism setting.
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Front Desk Agent
Starting your career in tourism? The Front Desk Agent course gives you the tools to shine in a fast-paced, guest-focused role. Learn everything from reservations and arrivals to safety, sales, and service — based on national standards and built by industry experts.
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Serving It Right
Want to obtain certification to serve alcohol with confidence and care? Serving It Right gives you the essential skills and knowledge to keep your guests safe and your service legal - click to get certified and serve responsibly!
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Indigenous Ambassador
This in-house ITBC workshop is about the value of being an Indigenous ambassador, how to amplify your own Indigenous culture and how to introduce visitors to First Nations.
SuperHost® Foundations of Service Quality™
SuperHost® Foundations of Service Quality is an online course that teaches the key skills needed to deliver great customer service. You’ll learn how to make a positive first impression, communicate clearly, work well in a team, and handle customer concerns with confidence. The course also helps you understand what customers expect and how your role can make a big difference in their experience.
By building strong service habits, you’ll improve the way you connect with others and be better prepared for real-world work situations. These practical, easy-to-use skills can help you succeed in many different jobs, especially those where working with people is important.
What You’ll Take Away
- Understand the basics of great customer service
- Learn how to communicate clearly and respectfully
- Build teamwork and workplace cooperation skills
- Know what customers, employers, and coworkers expect
- Use service recovery techniques when things go wrong
- Feel more confident in handling different service situations
Who Should Attend?
This course is designed for people in entry-level or customer service roles, or anyone who wants to refresh their service skills. It’s also a great option if you’re looking to add customer service training to your resume.
Session Details
The course is offered online through go2HR and is self-guided, so you can learn at your own pace. It takes about 8 hours to complete, and you can do it in one day or spread it out over time.
If you are interested in an in-person group session, contact us by email at [email protected].
Eligibility
Indigenous Tourism BC will cover the full costs of this training for eligible participants:
- Indigenous peoples (First Nations, Inuit, Metis) residing in BC
- Indigenous-owned tourism businesses (51%+ Indigenous ownership), and employees of
- First Nations-owned tourism businesses (51%+ First Nations ownership), and employees of
- First Nations Communities in BC
Prerequisites
There are no prerequisites for this course. All you need is a willingness to learn and improve your customer service skills.
Questions?
We would love to hear from you! Email [email protected]