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Navigating Cultural Diversity in the Workplace
Want to create more welcoming experiences for guests from every background? Learn how to build stronger communication and inclusive tourism workplaces with this practical, self-paced intercultural training.
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Our People: HR Mini Series
Master the full employee journey – recruiting and hiring with inclusivity, engaging and coaching teams effectively, and creating safe, supportive workplaces rooted in wellness and values.
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Front Desk Agent
Starting your career in tourism? The Front Desk Agent course gives you the tools to shine in a fast-paced, guest-focused role. Learn everything from reservations and arrivals to safety, sales, and service — based on national standards and built by industry experts.
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Serving It Right
Want to obtain certification to serve alcohol with confidence and care? Serving It Right gives you the essential skills and knowledge to keep your guests safe and your service legal - click to get certified and serve responsibly!
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Indigenous Ambassador
This in-house ITBC workshop is about the value of being an Indigenous ambassador, how to amplify your own Indigenous culture and how to introduce visitors to First Nations.
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SuperHost® Foundations of Service Quality™
Receive a comprehensive and practical introduction to customer service best practices, with a focus on good communication and conflict resolution.
Supervisor Training
Supervisor Training helps people in tourism become confident, capable leaders. Whether you’re already leading a team or preparing for that next step, this course gives you the skills to guide others with care, clarity, and confidence. You'll learn how to lead, solve problems, communicate well, and support your team with fairness and safety in mind. It’s designed using real-life knowledge from tourism experts across Canada. By taking this training, you’ll grow as a leader, make your workplace stronger, and open up more job opportunities. Plus, you’ll get a certificate that shows you’re ready to lead in the tourism world.
What You’ll Take Away
- How to be a fair and effective leader
- Ways to build a strong and respectful team
- Better communication skills for managing people
- How to support diversity, equity, and inclusion
- Understanding safety and workplace rules
- Simple financial and operations basics
- How to create great guest experiences
Who Should Attend?
This training is for people working in tourism who want to build their leadership skills. Whether you're new to supervising or have some experience, this course helps you grow in your role. If you care about leading others kindly and doing your job well, this is for you.
Session Details
This is a self-paced online course made up of eight topics and 15 modules total. It takes about 6 hours to complete. You’ll learn through reading, examples, and reflection. Once finished, you’ll receive a Certificate of Completion and a digital badge.
Eligibility
Indigenous Tourism BC will cover the full costs of this training for eligible participants:
- Indigenous peoples (First Nations, Inuit, Metis) residing in BC
- Indigenous-owned tourism businesses (51%+ Indigenous ownership), and employees of
- First Nations-owned tourism businesses (51%+ First Nations ownership), and employees of
- First Nations Communities in BC
Prerequisites
This training is open to all. You don’t need any past experience to start. If you enjoy helping others, have good communication skills, and are ready to take on more responsibility, you’ll do great.
Questions?
We would love to hear from you! Email [email protected]