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Navigating Cultural Diversity in the Workplace
Want to create more welcoming experiences for guests from every background? Learn how to build stronger communication and inclusive tourism workplaces with this practical, self-paced intercultural training.
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Housekeeping Room Attendant
Ready to jumpstart your career in hospitality? This self-paced online course is perfect for anyone looking to shine in hotels and guest services. Learn how to clean like a pro, create welcoming spaces, and keep guests safe – all while building skills that open doors to exciting opportunities!
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Our People: HR Mini Series
Master the full employee journey – recruiting and hiring with inclusivity, engaging and coaching teams effectively, and creating safe, supportive workplaces rooted in wellness and values.
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HR Fundamentals for Tourism
Strong people practices build strong communities. This engaging HR workshop is designed to give you practical, culturally grounded tools to strengthen your workplace. From payroll and policies to big-picture strategy, discover how to build systems that reflect your values and set your team up for lasting success.
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Front Desk Agent
Starting your career in tourism? The Front Desk Agent course gives you the tools to shine in a fast-paced, guest-focused role. Learn everything from reservations and arrivals to safety, sales, and service — based on national standards and built by industry experts.
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F&B Profit Accelerator
Unlock practical skills to boost your food and beverage business profits with this self-paced virtual training. Each session offers clear, actionable steps to help you control costs, increase sales, and create memorable guest experiences.
Supervisor Training
Supervisor Training helps people in tourism become confident, capable leaders. Whether you’re already leading a team or preparing for that next step, this course gives you the skills to guide others with care, clarity, and confidence. You'll learn how to lead, solve problems, communicate well, and support your team with fairness and safety in mind. It’s designed using real-life knowledge from tourism experts across Canada. By taking this training, you’ll grow as a leader, make your workplace stronger, and open up more job opportunities. Plus, you’ll get a certificate that shows you’re ready to lead in the tourism world.
What You’ll Take Away
- How to be a fair and effective leader
- Ways to build a strong and respectful team
- Better communication skills for managing people
- How to support diversity, equity, and inclusion
- Understanding safety and workplace rules
- Simple financial and operations basics
- How to create great guest experiences
Who Should Attend?
This training is for people working in tourism who want to build their leadership skills. Whether you're new to supervising or have some experience, this course helps you grow in your role. If you care about leading others kindly and doing your job well, this is for you.
Session Details
This is a self-paced online course made up of eight topics and 15 modules total. It takes about 6 hours to complete. You’ll learn through reading, examples, and reflection. Once finished, you’ll receive a Certificate of Completion and a digital badge.
Eligibility
Indigenous Tourism BC will cover the full costs of this training for eligible participants:
- Indigenous peoples (First Nations, Inuit, Metis) residing in BC
- Indigenous-owned tourism businesses (51%+ Indigenous ownership), and employees of
- First Nations-owned tourism businesses (51%+ First Nations ownership), and employees of
- First Nations Communities in BC
Prerequisites
This training is open to all. You don’t need any past experience to start. If you enjoy helping others, have good communication skills, and are ready to take on more responsibility, you’ll do great.
Questions?
We would love to hear from you! Email [email protected]